Support

Club Talk support system
Telephone Line Fault Procedures

Before you report a Telephone Line fault, please collect the following information:

  • The Telephone Number(s) which have the problem
  • The approx time when the lines were last known to be working correctly
  • What happens when you call the number(s) from another telephone?
  • What happens when you attempt to make an outgoing call?
  • Is the line connected to a Telephone System (PABX)?
  • Which telephone number is best to reach you on until the fault is resolved?

NOTE: If your line is connected to a telephone system (PABX), please restart/reset your telephone system (eg Power Off/Power On) and re-test calls before reporting the line as faulty.

Daytime 'Lines & Calls' fault reporting

08448 80 60 90

The 'Lines & Calls' line is open 08.30-17.30 Monday to Friday excluding bank holidays. Details of faults reported on this line will be responded to within 4 working hours.

Daytime 'Telephone System' fault reporting

08448 80 23 34

The 'Telephone System' line is open 09.00-18.00 Monday to Friday excluding bank holidays. Details of faults reported on this line will be responded to within 8 working hours. **Emergency Only** 02030061347 24 Hour Fault Line