Support
Telephone Line Fault Procedures
Before you report a Telephone Line fault, please collect the following information:
- The Telephone Number(s) which have the problem
- The approx time when the lines were last known to be working correctly
- What happens when you call the number(s) from another telephone?
- What happens when you attempt to make an outgoing call?
- Is the line connected to a Telephone System (PABX)?
- Which telephone number is best to reach you on until the fault is resolved?
NOTE: If your line is connected to a telephone system (PABX), please restart/reset your telephone system (eg Power Off/Power On) and re-test calls before reporting the line as faulty.
'Lines & Calls' fault reporting
08448 80 36 45
The 'Lines & Calls' line is open 08.30-17.30 Monday to Friday excluding bank holidays. Details of faults reported on this line will be responded to within 4 working hours. Out of hours please leave a voicemail with your company name, contact number and the number of the line that has a fault. An engineer will perform a line test and then call you back.
'Telephone System' fault reporting
08448 80 36 46
The Telephone System' line is open 09.00-18.00 Monday to Friday excluding bank holidays. Details of faults reported on this line will be responded to within 8 working hours. Out of hours please leave a voicemail with your company name, contact number and a brief description of the fault. An engineer will do some diagnostics and then call you back.
'Broadband' fault reporting
08448 80 36 47
'Broadband' line is open 09.00-18.00 Monday to Friday excluding bank holidays. Details of faults reported on this line will be responded to within 4 working hours. Out of hours please leave a voicemail with your company name, contact number and a brief description of the fault. An engineer will do some diagnostics and then call you back.